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| - We all know the importance to have car insurance and definitely to include a wind shield coverage, as rocks could damage our windows while driving that could lead into dangerous road hazards. Our car's wind shield got broken by a few rocks at the same time but thank God no danger to my husband who were driving. We call our insurance company to confirm that we are covered to replace a broken glass and start looking around for a good, trustworthy Auto Glass company to hire. We've made many calls and listen too plenty "fairy tales" from many auto repair companies and couldn't believe what there are a lot of dishonest companies around who's only goal is to get your business, without even thinking about customer's satisfaction first. I won't mention those companies names, but it wasn't a pleasant experience at all, but amongst those many bad ones we were lucky enough to found ONE GREAT company to hire: ProLite Auto Glass, owned by Nick O'Donnell: http://www.premiereautoglass.com. Calling their office: 480-525-6554, I talk to the office Manager her name is Jammie. She have made me feel very comfortable, taking the time from her busy work schedule to explain me how the procedure works, and even offered to call to follow up on our conversation without any pressure. Next day I call ProLite Auto Glass and talk to Leticia Garcia,
Office: (480) 525-6554
825 W Warner Rd #6
Chandler, AZ 85225. What a great and polite lady she is! I've informed her about my conversation with the Manager, she immediately pooled our information from their system, call three way to our car Insurance company which is Progressive: https://www.progressive.com and all the magic began. The insurance Agent was highly professional, have clearly explained to me the details without any hidden gimmicks and we quickly moved forward towards a replacement of the broken wind shield. I've reciewed an email confirmation from Leticia at ProLite Auto Glass, confirming the next day appointment and was told that their technicians will call me about 30 min prior scheduled time. Very next day I've got a phone call from Fred and Phill, they have informed me that they are on the way and YES in 30 min two professional looking man were next to our house front door to do the work on the broken wind shield. Fred and Phill greeted me very kindly being extremely polite, asking how is my day going and sharing with me step-by-step how the replacement will be done and in about 45 min or so they have finished working on the replacement. I have to tell you that these two highly professional guys worked very fast and hard, it was 100 degree outside. Every step they have done being polished to the perfection, they even put an extra protection tape on the new glass to insure that it will glue and seal the glass smoothly on our Porshe, giving me the instruction not to wash and remove the tape in the next 24 hours, cutting the rebate check. We are very happy customers and thankful to ProLite Auto Glass for outstanding customer services and excellent work they have done, and happy to write this review to recommend them. THANK YOU GUYS TO YOU ALL! Salute to the owner of the company, Nick O'Donnell (we hope to meet this business owner one day in person to tell him what a great job he do training properly his employees) it's their philosophy to be simply THE BEST!
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