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| - LOl first bad review of my life boys and girls lets gooooooo.
so tbh i didn't even actually eat here, when my family and i sat down you could already see that there was like only 2 or 3 other groups of people eating here. i was already skeptical, because people have told us about bad reviews, but we thought we would give this place a chance anyways. also because we had a coupon we found online (groupon gang).
so the waiter was actually pretty nice, but right away when we showed him the coupon to check if it was alright, he did not allow us to use it. this is kind of how to convo went
Us: "ah ah real quick can we see if this coupon is valid here styll"
Waiter: *sees coupon* "yo this coupon is like for 4 people dawg, you guys only have 3 people idk if you can use it fam".
Us: "makes no sense tho, it says $X cash value for 4 adults, just because we got 3 peeps does not limit us to use this coupon, it has a certain cash value. we would just pay the difference"
Waiter: "nah you need 4 mans to reach and use it here fam."
Us: "Check with your manager pls. this is actually not the way a coupon works you dingus"
Waiter: "okee"
So he showed the manager, and he still didn't let us use it and so we were kinda mad and left. Like it just makes no sense to me that you HAVE to follow what it says, like that's not more important than customer satisfaction. the reason why people give bad reviews here is not only just bad service and food, it's already expensive enough. if you release this coupon to get more customers, then no matter what, the rules don't matter, it's making sure your customers are happy.
not gonna lie lol i really hope this place dies out so i can see what they make here next. im actually so sad that congee dynasty closed down, that place was lit
moral of story: if you own a restaurant, or a business, coupons attract customers. don't turn them into something that can keep them away.
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