I had this company come out to look at my Samsung washer (do not recommend the Samsung). Anthony came out and was very polite and arrived on time. He spend a lot of time troubleshooting the washer. He had the owner of the company come out as well just to verify the problem. Steve was also very nice and helpful. He even waived the charges since I need to purchase a new washer. I would recommend this awesome company 100 percent. You just don't see service like that very often.