This was a very disappointing visit to farmer boys. My husband and I ordered a Cobb salad and asked for it to be split like we always have. We also ordered fish on the side. We then sat down at a dirty table . As we looked around there were quite a few tables that had dirty plates on them. It took a long time to get our food.
Sergio (team leader)brought us our food. I noticed that the salads were not split in the normal skillet style containers that we have always seen in the past and our fish was sitting on top of our salad. I spoke to Sergio and said this doesn't look like the salad we usually have. Sergio says it is, we just don't have any skillets available at this time. I said it looks smaller and there is no avocado on the salad. He brought us a separate plate with avocado on it. I asked him for a business card with his manager name on it.
Sergio (team leader) never asked us what he could do for us. He brought us the business card and left. Poor customer service , Sergio didn't offer to fix my displeasure over the food.
The salad was half the size it normally was. I felt like we received 2 small side salads. I am adding pictures from this farmer boys restaurant and pictures from another farmer boys to show you the difference. I also called in and spoke to another lead support person asking for the manager (wasn't there) then the district Mgr phone number, he said he couldn't give that out. He never offered to give me the farmer boys 1800 customer service number. I called another farmers boys and received the 1800. Number. I called there and left my name and number for area mgr "Citlali" to call me. I gave her 48 hrs and no call back.
Poor customer service. Poor food quality. Please see pictures.