| rev:text
| - I had to write a review for this company since I struggled with my research for a landscaper: in my area, very few had reviews (something we all rely on heavily) and the ones who did either had consistently fair ratings or reviews were polarized or less-than-descriptive ("I'd never use anyone else, ever!!!!" Vs "bad. 1 star.") I don't consider myself to be a picky person but it's nice assurance that a job will be done properly if I'm paying for a service.
I needed a full tear down of my backyard. I am not proud to post my pictures-there are countless excuses I could make to explain how it got to the degree it did) but the transformation is too excellent not to (this is something so many companies were missing.)
Here is what I've learned about Darren and the crew at ABC:
- Initial visit: Darren has unbelievable communication. His first visit, he provided a rough estimate of arrival, then texted or called (I forget) when he was about 15 minutes out. When he arrived, he assessed the situation. I paid careful attention to his reaction (see "before" photo) and how he delivered his information. He took note of existing plants, layout, condition, etc. We then discused my plans for the lawn (it involved accelerants, lots and lots of fire and the inevitability of a homeowners insurance claim). HIS idea was way more realistic. He went into GREAT detail on what they would do (down to the chemical composition of the chemicals they use and how temperature and humidity impact their effectiveness - he is no joke. He knows his stuff and it's obvious). He outlined who his crew was, his expectations of their work and behavior, the process he would use to quality check the work, and his schedule and timeframe. I seriously had no questions left to ask when he left. The price he quoted and later invoiced was what I expected and considered to be quite fair for the work that needed to be done.
The guys come out shortly thereafter and --no joke-- are in the yard for 5 FULL HOURS.
I speak with Darren during this process (to refine how big or small I want some plants trimmed, typically providing a "you're the expert.... Do what you think is necessary." Again, not picky. However, in hindsight, I realize he did this because I only purchased a clean up and may be maintaining? it myself after. Initially, I had zero intention of paying for regular service, as we have no HOA and all the capacity to do it ourselves. HOWEVER, exiting the house 5 hours later, he didn't even have to ask. He pressured absolutely ZERO for ongoing service (I forget if he even asked) but gave me information regardless of which direction I wanted to take it. He seemed more intent on making my life easier despite my (perhaps poor) plans to do it myself. Naturally, I scheduled continuing service in lieu of burning my entire lawn by way of blowtorch 6 months later. He was super flexible on scheduling intervals and any changes, and payment was explained well and very straightforward.
He has taught me anything I wanted to know, without hesitation, about my watering schedule and plants, they are extremely easy to pay, etc. And I can't get over the bad review on the communication-this is truly where he shines. I get messages every time anything occurs: watering and maintenance schedules, seeding... Everything.
Thank you too everyone at ABC. I could NOT be more satisfied with the improvement and convenience you've added to my life. I am truly, truly thankful for all the work you've done!
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