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| - Absolutely horrible. I mean, there really is no other way to explain the experience we had here except that phrase. But don't worry, I won't say that and then not tell you why.
First, when you go in to this place it looks like a haven of good food, great service and a cozy atmosphere. This is deceiving! What you get food wise is so below the standard that the setting implies that it's almost obscene.
Me, my father and my grandfather all went here after grocery shopping. We saw it on Yelp and it seemed like it had good reviews, and we're always looking for someplace new around Chagrin Falls. We were actually very excited to go!
In the begining, service was great. She was attentive, she answered questions, she was friendly. I ordered their artichoke dip from the appetizer list and from the description it says it is a heated (as in, not cold like hummus) dip that comes with pita and whatnot. When it came (seventeen minutes after being ordered, and two minutes before all the entrees arrived) it was cold, stone cold. The only thing that was mildly warm was the ramekin. I sent it back, asking that they reheat it. The waitress looked at me as if she didn't understand my request before nodding and taking it away. The entrees came before the appetizer came back. I should have said to take it away, and not bother, but I try not to do that in front of grandpa (it makes him upset).
Both my father and I ordered fish sandwiches, and he had asked for no bun. They gave him the bun anyways. He took it off and when the top piece of bread came off ALL of the coating on the top of the fish peeled away with it. Leaving a slimy, par-cooked looking mess in front of him. It was awful. I lifted the bun off mine to see if it did the same thing, and it did. Very gross.
We nibbled on fries because at this point my father wanted to send his sandwich back, I didn't have the appetizer, and we were desperately hungry. 3/4 of the fries in the little wrapper they give you were overcooked to the point of being dark brown.
When the waitress came back with the appetizer my father told her about the sandwich and she had the gall to say 'that's how it comes out'. Really? It comes out with the skin peeling off it and a cold, slimy center? Perhaps this is true. Perhaps that is normal. But dang, that's disgusting.
It also didn't help that she was snippy for the rest of our interactions, and she proceeded to ignore us for the rest of the dinner. (I nibbled on the dip and ignored my sandwich, my father had it sent back never to return).
Sadly, we left a bare minimum tip. We would have left nothing, but my grandpa is too much of a gentleman--even to people who don't deserve it.
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