Ehhhhh first impressions. It's really a nice place esthetically....
We went there today on a whim. It was dead. Maybe 10 tables -- tops. ??
I ordered the Shroomin burger. Asked if they could wrap it in leaf lettuce bcuz I do Keto. Asked for veggies. Got an upcharge on those. They cooked it perfect.
However our food took twice as long to get as other tables that were seated after us. Don't know why ????
No apology or anytg.
The waiter seemed new. Or he just wasn't very social. Which won't work in that industry.
After about a 45 min wait for my burger and her sushi (only 2 of us dining).
My burger arrived. It had NO mushrooms. Lol
So, my Shroomin burger was not Shroomin. Lol
I told the waiter about it.
Adam --the manager on duty neither came and addressed me nor apologized. As a matter of fact I had to ask the waiter what was being done. And got told they would just charge me for a plain burger. (But I wanted my Mushrooms!!!). That's why I ordered that particular burger.
I guess after owning my own cafe I expect a tad more. Especially out of a more upscale place such as this. All they did was simply charge me for a lesser burger and didn't even take off for the veggies. Which I thought was in bad taste. (No pun intended)
It was quite disappointing. Because I was really pysched to go there.
With it not being busy at all--- I just thought it could of been handled better. Well, really at any time it could have.
So all in all. Idk. I expected more. But don't wanna act like a 2 year old. I just expected a bit more out of them. They have built up quite a following and report out there and the didn't live up to the hype.
Bad form Adam. Just calling you out !! I was in the customer service industry for almost 20 years and had a cafe. I treated the customer like gold bcuz they were paying my bills!!
Gotta get better at addressing issues my friend.