I love the salon. I took my four month puppy there for his first time. He was shedding and since he was a puppy he gets into stuff all the time so it was time to get rid of the stinky puppy smell. They make the appointment process easy, they called Banfield Pet hospital to verify his rabies shot so he could go. The check-in was quick, they told me what they were going to do and the exact time it would take. It took 2.5 hours and they called to let me know. When I arrived my puppy Jax was ready for a commericial, he looked great! Upon leaving they give you a completed report card of how he did and some coupons for the store. Wonderful experience, only thing I didn't see was a gratuity area on the charge slip. Guess I'll need to bring some cash next time. Thanks Petsmart grooming!