I wish there was zero stars. Way overpriced, which is how they don't charge extra for nights and weekends -. you're paying holiday rates all the time. Parts are also several times retail, which explains how they pay for the warranty they offer you.
Remember that all those radio and tv spots aren't cheap and they are running on numerous outlets. Who pays for those ads? You do, of course,.in highly inflated rates.
Stick with an established and reputable smaller company that doesn't have such a high advertising budget they have to recoup.