When ever a hospital begins to jeopardize its patient care its only a matter of time before their negligence catches up and potentially leads to an innocent lost of life.
On 5/2/2014 my wife was experiencing terrible and sever pain with swelling on her face. Earlier that day my wife went to the dentist. She was examine and was told to see a doctor right away due to the abscess infection. So we went to urgent care that afternoon. She was examined and it was recommended for her to go an ER right away. We went across the street to St.Rose ER.
During the 3-5 hour wait in the ER a scan of her face was done. After the long wait she was simple told that she needs to go see a dentist.. If the ER doctor got a chance to examine her he would would have realize that had already do so and wold have know more about her background with previous bouts of infection. Which she was previously hospitalized before at St.Rose for the same thing when the infection spread.
Meanwhile the swelling on face that ballooned into the size of a basketball and the pain so excruciating she was in tears. There is nothing more heart breaking when your loved one is in excruciating pain and there is nothing you can do to help. she was told she had to "stick it out" until Monday. Its like telling someone with a kidney stone attack to deal with the pain for 2 days with no relief. Thats is very wrong. You go to and ER and at least to get stabilized and relief from pain.
No further examination or invasive relief of pain was given to her. Except for a few pill scripts that did absolutely nothing for her. Again if the doctor would have taken the time she would have informed that my wife had a very high resistance to any antibiotics. She was simply viewed as someone with a tooth ache taking up space in the ER. So she told there were no beds available in the ER and was sent home just like that. I knew that left untreated her condition would get worst and it did. I called the head nurse in charge at St.Rose and I explained and and I also asked why would the ER allow a patience get discharged from the ER with no real exam ,treatment or relief of the pain ? Not allowing the patient to speak to the doctor or allow the patient explain the severity of their condition. I explained to the nurse that my wife symptoms got worst the next day. The charge nurse was very rude and replied with NO real compassion to the situation what so ever.
Never offered to have my wife brought back to the ER for immediate examination. She also went on to say if we didn't like the way they do things at St. Rose then we should go somewhere else. So that's exactly what I did. I took my wife to Valley Hospital where she received the best treatment I have yet to see in a Vegas medical setting. To begin with, one look at her excessive swollen face they immediately took her in with Zero wait time ! At Valley they took the time asked questions and performed invasive treatment to combat the dangerous infection with an IV. Had it not been for Valley Hospital ER, that infection could easily spread. Maybe even gotten worst and could have been fatal to say the least.
Shame on St.Rose for allowing a total disregard of patient care to take place in the ER( of all places) and to have UN-compassionate hospital administrators be rude and obnoxious. I always thought this was a first class facility. Now it seems like it's a place to gamble your life with. Which I wont do with my family any more.