Not a good experience collecting payment for my sold items. First of all - why doesn't the company alert us when something sells? The onus is on the client to follow up & chase for payment. Should it be 2-way communication?
I get that you guys are a small shop but that's not an excuse to provide half ass service once we drop off our items in your hands.
I also want to clarify that after following up over phone and email to retrieve payment MULTIPLE times - you or your staff happily confirm that they have "made a note" to send out the payment on x date. The day comes and goes and I receive nothing. How do you explain that?! This happened multiple times as well.