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  • BUYER BEWARE!! I recently purchased a high end Simmons mattress from this store. After they delivered it, we noticed that it was extremely firm! nothing like the mattress we laid on in the store. We were told by our Salesman Cameron that it would soften up, which it never really did. After weeks of waking up with back aches, we decided to return the mattress and try something different. That's when we learned their "120 day comfort guarantee" or your money back, is very deceptive. Since they had matched a competitors price on the original mattress, we needed them to match a competitors price our replacement mattress in order to have an even or similar exchange. When I asked my salesman Cameron if they would match a competitors price on the replacement mattress, he got very rude and condescending. He said that because they were taking back the original mattress, they were doing me a favor, so I would have to pay full list price for the replacement mattress and pay the difference, which was hundreds of dollars more! We didn't like the way he treated us so we decided to just returned the mattress and got with hit with an OUTRAGOUS 20% RESTOCKING FEE!! and another $70 delivery fee for them to pick it up! So that's how they get you...you either pay full price for another mattress (if the original one doesn't work out)plus another delivery fee, or you get hit with a huge 20% restocking fee and another delivery charge. Based on a friend's recommendation we went up the street to MATTRESS FIRM in Boca Park west, where we eventually got a great deal on a new mattress! They not only matched the competitors price, they beat it by 10%! Our salesman Scott and Marvell were very courteous and professional, and the best part is that if the mattress doesn't work out and you can't find a replacement, they will give you a FULL REFUND minus a $60 delivery fee.. NO RESTOCKING FEE!!
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