| rev:text
| - When my boyfriend and I came we were shopping for several outfits. A woman there was extremely helpful. She helped us find everything we were looking for, answered all of our questions, was observant of what kinds of clothing we wanted, and was extremely attentive. She helped us get new sizes and saved the clothes that we were purchasing up at the front so the we didn't have to carry them around the store. We were excited and had a great experience. However, we went to check out and everything went downhill from there. The lady checking us out did not explain that the coupon we had only applied to certain brands and tried to convince us that $8 was 20% of $80. Instead of explaining that the 20% off was applied only to specific brands, when we told her we were confused she was not able to answer our questions. Following this, the total was $300. We told her that we wanted $200 on one debit card and $100 on the other one. When we were ready to pay the chip reader said "$300.66" We clearly explained several times that we wanted only $200 on that one card but the screen said $300. She said "It will stop at $200." We clarified several more times and she reassured us it would only take out $200. Once I entered my pin number my bank notified me on my phone that $300 was taken out and my account was overdrawn. I looked up at her and said "You took out the $300, which was the full amount." Before I could say anything else she interrupted me and said in a stern voice said, "Can I explain myself?" She then went on to say that we hadn't explained what we wanted and she thought there was only $200 on my debit card. Well, that was the problem, exactly, I only had a little over $200 on the card at the time and so she made my account overdraw because she charged me $300. She thought my card would stop the transaction at $200. (That is not the way debit cards work, they will charge the full amount, regardless of what was actually my account) However, I was not using a gift card, this was my debit card, which I had already made clear several times. She did not apologize and did not attempt to amend the situation. After this entire thing happened I found the woman who had been helping us earlier. She explained what had happened with the 20% off in a clear manner that made sense. She also apologized for what happened and offered a solution. She told us that splitting the total between two cards was very easy, should have been done, and would not have been a problem!!!! It was too late to fix what happened, my account was already overdrawn. However, I appreciated her attempt to amend the situation.
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