I give their service five stars because I received five star treatment! I'll never forget the prompt, friendly and thorough service I received from each of the employees I encountered, from the sales to the repair departments. I am visiting from out of town and was terribly worried that I would not be able to use my camera to capture the special moments of the holidays. Amanda and Mylissa were SO helpful and swiftly turned my worries around when they explained what was going on with my camera and were able to make a few adjustments in order for me to be able to use my camera! Many, MANY thanks to them!