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  • Kinetico's water system has been extremely satisfactory. I purchased it because it requires less maintenance and because it does not raise my electric bill. The laundry comes out softer and brighter, and although the shower water does not feel as slippery as it did when there was a different water system in another home, it is softer water and that's fine. I also like the fact the system only regenerates when needed, which makes it more efficient all the way around. I was amazed to find that in a one-person household, there was no need to refill the salt pellets until over a year later. (I see that Kinetico now offers a system that needs NO salt. Wish I had that system!) With the K-5 reverse osmosis drinking water system, 18 months later it is still in no need of new filters, although it will soon. Drinking water tested at 14 ppm eighteen months later, which is well within the acceptable range. My experience with the salesman, Sergio, was not terrible, but not top-notch. He never returned to test the water, even when we had set up an appointment. (I don't believe he works for Kinetico anymore.) So I tested the water myself. It was Virginia who called me after a year to come test the water, and she was excellent. First, she kept her appointment. Second, she was very friendly. She is also very knowledgeable in the field of water treatment, having gone beyond what was required to work in the industry. She also gave me important advice about ice-makers and how to prevent them from burning out. I am more satisfied than ever that I chose Kinetico.
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