It took 2 hours and killed my bank account. However, getting new brake pads for the whole car and replacing 2 rotors is a lot of work. Bob, the dude at the front desk, was really nice and friendly. He chatted with us in the waiting area and joked with us. He was friendly, professional and very respectful. As a woman, I usually feel very uncomfortable at auto repair shops, but I felt well taken care of here. I will go again when we're ready to get our alignment fixed.