I would pay to be a fly on the wall on a meeting at this company. Their online payment website has been down for a month, which is super annoying, right? Also annoying - when I contacted them to ask when the site would be back up they told me they would respond to me in 30 days. HA HA HA HA what? Are you operating out of your mother's basement? What kind of company has a 30 day turnaround policy for customer questions? I mean, really?
Curious, I googled the company who designed the site for Roundpoint according to the footnote at the bottom of the page.
Get this: The website for the company that Roundpoint PAYS ACTUAL MONEY to design their website has a bunch of filler text as placeholders for where real text should go when they finish their own website.
How can you be the kind of company that works with a website vendor that doesn't even have a complete and functional website?
Dear Roundpoint, I hope you read this, I really do. Stay in the business of buying mortgages from other companies because goodness knows you are too incompetent at business to do anything else. Certainly don't try to go into any business that involve customer service, strategy or vendor relations. Because you are awful at those things.