If you want customer service this is not the establishment for you. I purchased my groupon March 1st. I could not reach Heart2Heart by phone. I used the book online and could not get in till August after the expiration date. They did say they would still honor it (they should since they would only take one groupon per day). A few days before the appointment they emailed to cancel. Then a couple days before that date they called to confirm. This was the final straw I explained my situation and they got me in the next week. The service was okay but I would NEVER go back again because of the lack of customer service.