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  • Unresponsive, unprofessional, the whole operation is shady. I paid for 6 IPL treatments on 10-17-2013. Since that date I have been unable to get phone messages returned, appointments scheduled and the first appointment that seemed would come through finally on 1-2-2014 was the final straw. I arrived at the office where I had signed my contract to find that Sadie Anderson-Ranov and Club MedSpa had moved. So I called Sadie to say I can still make my 10 am appointment if you call me back and tell me the new address (the new address was not given to the office staff). Sadie never returned any of my three calls left voicemails to a number with NO outgoing message. Oddly, midday when I called again... there was Sadie's voice indicating Club MedSpa was closed until 1-9-2014. I spoke with Sadie yesterday 1-9-2014 and she told me she would reimburse part of my money for services not rendered. I paid 474.00 for 6 IPLs I received one on 10-17-2013. I asked for my VISA to be credited 395.00 to which she said I will call you tomorrow Friday 1-10-2014. As of this posting NO CALL from Sadie and I have left several messages. Side note she did share with a customer (happened to be my co-worker) today that she felt bad for me and that she wasn't sure if Dr. Kenneth Kearns' would refund my money. Scottsdale has an assortment of spas, no need to even consinder one of such poor caliber. AVOID this place like the plague!!!!!
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