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  • Good food, terrible service. I've always had good experiences in Cookout. Good, cheap food. I went in today for lunch with my brother, looking forward to a milkshake. I got the combo tray and a milkshake. The food was nice and hot, good as always. I pulled into the parking lot and took a big spoonful of my milkshake. There were a bunch chunks of ice in the milkshake. I've never had this in the other Cookouts I've been to, must have been a mistake. I pull around with my receipt and milkshake in hand, and politely asked if it would be possible to have it remade, since it had chunks of ice in it. "Sir, it's a milkshake, it's supposed to be cold." 'Ma'am, it has chunks of ice in it. I've never had this in milkshakes from other Cookouts.' "That's how milkshakes are supposed to be." 'Is it going to be possible for me to have my milkshake remade?' "No." Extremely disappointed in the service here. I would go elsewhere, because if they make a mistake here, you can expect them to blame you for it and refuse to fix it.
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