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  • Horrible customer service!! First off, I didn't get acknowledged when I walked in the door. I looked around and the lobby had three customers waiting already and the female at the desk was on the phone. I figured she is pretty busy she might be having technical difficulties and is calling to get help, ah NO! This so called Budget representative was on a personal phone call. " Hey baby I miss you .. love you. What did you guys have for breakfast, yeah I'll be off at 345 pm" etc etc.. you get the point. I was able to switch my reservation to another location and she was still on this personal call. I can't express how upset I still am! Not only was my move delayed, but I had to drive out of the way to go pick up another truck. All this over someone who shouldn't be working in customer service.
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