Taking a trip to Charlotte for a nice restaurant is a once in blue moon kind of thing for us. We decided to come here which unfortunately was a big mistake. We walked in the door and it seemed great. Friendly people and thriving environment.
We order our food and drinks and did not see the waitress for a while. All of our drinks were empty and got we got up ourselves to get our refill. For fifteen minutes our food was sitting in the window waiting for the waitress to give it to us (still missing). When the food did arrive it was cold but was decent food. We had asked to speak to the manager that literally ran into the back and told a waitress to say he was off today. We all knew he was there and later on the same lady who said he was off spilled the beans and said he was in the kitchen. So he never came to speak to us.
We got the check with 50% off the bill but they added $10 extra for wings we did not order. After they fixed that, they did it again by adding a burger. Seriously this was awful. I expected to pay the whole bill even with the mistakes, all I wanted was to talk to the manager but he was to afraid to have good customer service skills and to do his job! If you go to this place PLEASE LOOK AT THE RECIEPT!!!!