| rev:text
| - A Pathetic, Disturbing Experience
Such a pity, I'd rather be providing good marks to the restaurant at risk. However, the insincerity and lack of managerial tact (including corporate response) knows no bounds.
I would have loved to review my meal here in a positive light, however, it's not every day you have your worst ever restaurant experience. Unfortunately, moments after being seated, my newborn (three weeks old), wife and I walked out after being threatened and insulted by the owner.
It occurred on September 26th, 2012, at about 11:45 AM. I walked into The Original Pancake House in McIntyre Square off of McKnight Road, the house 90% empty. Literally, it was my first meal outside of our house since my newborn arrived, three weeks earlier. My wife and I attempted to get out for the first time since her traumatic surgery, complications giving birth to our first, a daughter. Oddly enough, the restaurant service experience gods punished me, for some ungodly reason.
While walking in, I noticed a man (quite well-dressed) casually looking at seven patrons in line, in no hurry to seat anyone. It turns out the man was Chuck, the owner (I'll get back to him later, he was completely insincere, threatening and as the experience developed, an utter joke and mockery of a restaurant owner). He assumed that we were in some larger party and we weren't. Wait time to be greeted, 15+ Minutes (remember, the establishment is 90% empty). Strike One.
After a few waiting patrons had been seated, I questioned a waitress on seating availability. She asked us if we were waiting to be seated in a "Party of 16". I said, "absolutely not." She walked away and failed to return. Mind you, we're still waiting. An additional 10 minutes of waiting before we're finally seating. (remember, the establishment is still 90% empty, if not emptier at that point). Strike Two.
After finally being seated, Chuck, the owner, attempted to apologize. However, this was done in a very nasty manner, with quite the attitude and tone. At that point, with a hungry new mom and cranky baby, I had experienced enough, we walked out and inexplicably Chuck was barking at us on the way out the door, with me questioning his anger and approach. I told him I'll not be back and he said, "GOOD, I DON'T WANT YOU BACK!" He was yelling at me in front of my wife and newborn. This is completely unacceptable behavior from any restaurant employee, let alone an owner / franchisee. Strike Three.
Like any good follow up process and knowing I'd receive little satisfaction from contacting the same owner, Chuck, I decided to call the corporate office in Oregon. After speaking to corporate for nearly 20 minutes, whom were disinclined to acquiesce to any of my requests (apologies and compensation for bad service), I've come to realize the extent of this clown outfit. Additionally, I found corporate to be just as rude as well, in that he presumed the basis of my anger stemmed from sleepless nights. Actually, this couldn't be further from the truth. Our newborn sleeps well and sleep hasn't been an issue. Assumptions / presumptions are the mother of all, you know what's (I'll keep it clean). A puppet and puppeteer, in on the take together and at the expense of the consumer, quite the incestuous business relationship, I should say.
The most ridiculous thing, and anyone reading this with even the most basic understanding of social media and reputation management, corporate management barked that social media was unimportant to them. I threatened them by telling them that I'd take this socially. I wonder if they're reading this review? I'll be sure to post it to as many restaurant review sites, as possible, not just Urbanspoon, but Yelp, CitySearch, etc. Don't forget Facebook, Twitter, etc.
Accountability is important in today's society. This specific establishment needs to be able to learn the importance of just that, accountability. Surely, they lack accountability on all levels.
Needless to say, I didn't care much for either of their attitudes and the entire dining experience, if you can call it a dining experience. Avoid this location and any of their locations, at all costs. We went to a competitor, down the street, for far less cost and so should you. Tu es le pire!
Buon Appetito!
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