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  • Avoid at all costs. Heater went out, so called them after finding in directory. Repair person comes over, looks at furnace for 10 seconds, then says "your furnace is shot" (that's literally what he said) and demands $94 for a "basic service fee." He couldn't even do the estimate for a new one (said another guy had do do that which had to be scheduled), he did zero diagnostics, and did not repair the furnace (it was still cold.) This guy was literally in my house 7 minutes, and charged me $94. Called to try to reschedule an estimate and they put me on hold, ultimately hanging up on me (!) I called a reputable company, they came over that afternoon, they did free diagnostics, told me exactly what was wrong and estimates for repair and replacement, and I had them install the new furnace the next day. Avoid ARS Pittsburgh at all costs. I think they are primarily a scam, just recommending replacement of devices after charging $94 to "take a look." They won't tell you about "diagnostic fees" in advance, then intimidate you into paying them after doing absolutely nothing. Others have said similar things -- very bad business model. I have called them to try to address the issue with their automated "Sue" survey system, with no response. DO NOT USE ARS Pittsburgh!
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