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  • We ordered smoked whitefish and trout (only a half a pound), pound of shrimp, bread and some spices for Christmas more than a week ago. When taking the order, they said it was no problem and they would have it all ready for us. So yesterday, we went in to grab the order on the way home. As we walked up to the counter, a person right ahead of us grabbed a piece of smoked whitefish from the cooler, checked out and left. We got to the front, told them the name, and they told us not only was the order not ready, they were out of smoked whitefish. Also the shrimp wasn't cooked. We told them it wasn't fair as we ordered a week ago, they NEVER told us our order wasn't guaranteed as the snotty, young blonde hair girl tried to bark at us from across the counter. They also told us they had already filled 60 orders as the reason they didn't have ours. What?!? Then don't take that many orders if you can't fill them! So we ordered more shrimp because of the lack of items, waited 35 mins for them to cook the shrimp and then had to drive across town to Willy St coop west to get the remaining items (Bob is awesome there!) and ended up spending twice as much time and money. What is the point of ordering ahead if you don't set it aside and sell the items you are short on to walk-ins?!? What a terrible business model- or maybe a great business model since we had to spend more money to compensate after being glared and barked at by terrible staff! So much for customer satisfaction!
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