Ordered online and ended up having to wait 12 minutes to get my order. The site said it would be ready at 2:17pm and I didn't get there till 2:25. Took about 5 minutes to get acknowledged. I actually had to let one of the girl's know I was there to pick up an online order. Even then all she said was, "just wait by the bar, she'll be right out."
Then the girl who ended up helping me told me she didn't even see my order- AWESOME! Just what you wanna hear.
She found my order, the order was correct (Fascinating!).
No utensils nor napkins included to eat my soup and salad.