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| - With all the craze of the opening of The Halal Guys, I was adamant about coming here to grab a bite to eat after falling in love with the locations in both New York and southern California.
Located in the same lot as Krung Siam, Izakaya Go, and Starbucks, finding parking during the lot's busier hours can pose quite a challenge. There are not many parking spaces available and the lot itself is quite small.
Walking in, the restaurant is very small with not very many seating. The line moves quick. With the menu in giant print and letters above where you place your order, you could choose from the many items they sell. From the looks of it, they provide the same choices as the other locations I have visited. You order first, get to watch it get made, and then pay at the end.
I had ordered the combo platter. There are two sizes only about a dollar apart. However, the smaller size was more than enough for myself to finish. It comes with a salad, pita bread, rice, beef, and chicken. Portion control is something to work on. Also, I noticed that the salad dominated the platter in this location. Though I appreciate them for helping me eat healthier, I don't think I would pay almost $10 for soggy lettuce and mushy tomatoes.
As everyone says, don't forget to load up on the white sauce! You can't have too much. However, be careful of the red sauce as it is HOT. A little goes a long way. However, even with the sauces piled onto the entire platter, the meats were dry and the rice was hard (borderline stale). Thinking this was just from the bottom of the barrel the first time I had visited, I returned again about a week later to give this place another shot. Sadly, it was just as dry.
Service needs a lot of work. The first time I had gone, there was a lot of confusion over my order. I did not think it took 5 people to ask me what I had to order. The next time I visited, I had witnessed one of the female workers yelling at the customer in front of me. As someone who has worked multiple hospitality jobs, that is no way to treat a customer. Especially one that had asked no more than one question beforehand. I was appalled. However, a couple workers with beaming personalities and smiles were their saving grace. Though I understand this joint is new and is still working itself, customer service should not be lacking as much as it did.
As someone who fell in love with The Halal Guys in New York, I was deeply disappointed in this location. Hopefully with more tweaks and as time goes by, I will be updating my review and raving about how awesome this place is. But for right now, I think I will just wait until my next trip to either coasts to visit the Halal Guys. Though this is Sin City, I will not be sinning with this Halal Guys anytime soon.
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