| rev:text
| - First, it pains me to see how far this location has fallen. I really enjoyed coming to Zipps and supporting the young staff who work so hard.
Both my children as well as my son-in-law worked at Zipps/Gilbert for many years and were highly regarded by the management staff and customers alike. This was during the Jeremy/James/Scottie management era's. The location was clean and the staff was always on their toes. The standards were high and the kids made a nice buck but worked very hard to earn it. They even had 'secret shoppers' that would evaluate them anonymously.
On to my review of the current Zipps/Gilbert.
We were there on Wednesday evening to watch game 2 of the World Series. The mens restroom was a mess at 5:00 pm. Water (or I hope it was) on the floor, full garbage cans, burnt out light bulb, and the floor was sticky like a move theater.. This is not the first time, and usually at least one of the two paper towel machines is empty or broken. This seems to be the norm rather than exception.
Most of the servers are excellent as they know us as 'regulars'. I had a couple horrible experiences earlier this year, but just made sure to get the name of that server and refuse to sit at one of her tables (I actually waited once because the only available table was assigned to her). We've also had several occasions over the past 6 months where we were seated at a table that had not been wiped down and was sticky and had remnants of food from the previous customers.
We've also noticed they tend to run out of 'cold' 32oz beer mugs more frequently. Again, these are not isolated incidents. Oddly, It seems to have nothing to do with customer traffic because it's happened a few times on 'dead nights'.
The food is hit/miss. To be honest, it's been that way as long as I can remember. In the past, at least one manager would oversee the food and send it back if it didn't meet their expectations. It doesn't 'feel' like that is happening today.
The two recently failed restaurant inspections are proof of how poorly managed this location is. 4 violations in June, and 5 in September. A couple of them probably explain why our stomachs have hurt after recent visits.
Zipps is a great venue to enjoy a relaxing night out. The prices are good (especially during happy hour/specials) and most of the staff is great. The food, for a sports bar, is reliable and what you'd expect. The menu choices are getting a bit stale but this is not a 'foodie joint'. There are plenty of TV's and room to meet up as a group. However, the steady decline in cleanliness and attentiveness by the management is leading us to choose alternative establishments. I would expect the ownership would be mortified if they randomly checked in and experienced what we have been seeing for many months.
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