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| - Overall not impressed with the experience.
First, customer service. The lady who is the first person you interact with was short and impatient. There was a group of three guys in front of me who were confused and couldn't figure things out. You could see she was annoyed yet did nothing to try to help them understand the process. When I came up next, she was still unpleasant. As she made my custom order, her big focus was on the price of my add ons. Even though she stated at the start that I get 4 and anything extra costs more. I wanted to say, "I get it, I get it" at one point she was so adamant about pointing it out repeatedly. Now the chopper guy was friendly as was the girl at the register. But when she started bagging my plastic tub I told her I needed a tray because I was staying. Well apparently the First Lady was supposed to ask me if I was staying or going and never did. So while other folks in the place were eating off nice dishes, there I was eating out of the plastic tub.
Ok fine, so she's not the most helpful or friendliest of people. So how's the food?
As I do a lot of work uptown, I have frequented Crunch Bistro, so I found myself comparing to them as my baseline.
1. Size of the bowl here is much smaller. I can always get two meals out of Crunch. Not here.
2. First Lady did precise scoops w the ladles. Probably just a company policy but in comparison to Crunch as my only other experience, who does overflowing scoops, it was disappointing to me.
3. Especially because of the price. That was my real WOW moment. It was almost $16 for a custom salad with chicken and 5 toppings and a drink. The drink alone was $3!!!! For such a small bowl and a not-so-tasty Arnold Palmer in a small-ish cup, I couldn't not believe the total. I could have gone to any sit down restaurant and end up with a smaller bill. And at Crunch I got a much larger bowl and drink for under $10.
4. I prefer hot grilled chicken on my salad. The lady making mine again wasn't helpful. When I asked about meat she pointed at the cold toppings and said chicken or streak. Then as the next guy was chopping my salad I notice the lady next to me ask for chicken and apparently there are hot chicken options where you chop (though both were seasoned, not plain). Which she didn't mention. She's definitely not new visitor friendly.
5. Topping selections were nothing special. But they were fresh and did taste good. Salad lettuce was fresh. Complimentary bread was a nice add.
6. I did really like the space and the outdoor seating. Music was a bit loud so sat outside and was a beautiful day for it. Liked that they have a huge screen on one wall inside to allow for fresh air. Wish more eateries had this type of setup. Not cozy at all but a clean and open space.
7. Almost forgot. Container lid is a pain to get off. There's no lip to help u remove it. Had to get my nail between the tight layers and that actually hurt my thumb (I have short nails)
So not sure if it's the hype or just the chain requirements, but so not impressed with this place. I can't even blame location because one would think a salad place uptown would charge higher prices. Maybe because it's the only one in the area, who knows.
So unless I'm working from home and really, really, REALLY craving a salad, I won't be back. Overpriced with cranky staff just isn't the experience I was in the middle of my day.
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