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I'm having a hard time putting this experience into words because I am still so dumbfounded. They serve food that has gone bad and don't care, PLEASE don't eat here.
We ordered Togo food last night, 6/2/2017 and both my husband and myself ate their mussels. He unfortunately ate his entire mussel entree which masked the flavor before starting on the mussel appetizer and asking me to try one because he was not feeling well. I immediately spit it out and he is still sick. I won't go into the details... you can imagine classic food poisoning symptoms.
Having worked in the restaurant industry for many, many years we called the restaurant to let them know they had a food safety issue and asked for a manager.
We spoke with the manager, Carlos Meraz. After explaining our concern you would expect an apology and assurance that he would personally go check the mussels they were serving right.....?
Honestly I could not make this up, he replied with, "I'm sure your enjoying your dinner, I'll let you get back to that, why don't you call back after?
I asked, "are you serious?" And he just repeated what he had said previously but added that he wanted to give us a gift card. I told him that we were not interested in money but that we were concerned about public safety. He, of course just repeated that I should get back to my dinner...?
........ I can't put enough dumbfounded periods here to fully explain our concern and shock.
We just told you, that you have a food safety/health department concern and your reply was to keep eating and call you back??? Oh you mean from the hospital because that's were my husband would be if we'd taken your advice and continued eating our dinner.
If they had reacted differently I wouldn't feel it was my duty to report this illness to the health department and Darden corporate.
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