I have stayed at this hotel a few times never had any issues but this weekend by far the worst service I've ever had. It took them over an hour to get our bags sent to the room and they tried to charge us a fee for bringing groceries up to the room when they left the bags sitting in the heat for an hour.. the ice machine in our room didn't work so we had to call multiple time for ice and it took them over a half an hour to even pick up the phone and over an hour to even bring a bucket of ice to the room. By far worst service and will never stay here again.