My family and I were visiting from out of town and were on a time constraint.
I called in and asked if we could order ahead. The individual on the phone said it was not possible and that we had to order when we got there or order to go. I thought to myself I could order to go and if there was seating when we arrived, we could just eat there.
When we arrived there was definitely enough seating, but the manager very rudely told us we could not eat the food there. We did not require any service, but offered to tip as usual. My wife is pregnant and we just needed a place to sit and eat their food for a few minutes. The lady, who I believe is the manager, was very short with me and pretty much told me to take the food and get out.
I understand that the restaurant has certain regulations they try to follow, but as a business owner, I know there has to be an attempt to accomodate customers.