This is by far the worst Ford dealership in the Valley. I needed to return my car (that they let me drive off the lot with and keep for three days) because for some reason I needed to have someone co-sign on my loan. That's fine. I have no problems admitting that I did not have the best credit. When it came time to return the car, I asked for written verification that the car was no longer in my possession and that I'm not financially responsible for it. When I asked for that, the desk manager Robert said, "No I don't have to give you any paperwork, stop being a smartass. You're acting like a jack off and if my car is not back on my lot in 30 minutes I'm reporting it stolen."
He then sent people to my place of employment to retrieve the car with no identification or paperwork. I would have gladly handed them the car if they had any paperwork releasing me of financial responsibility from the car. But no. They showed up, demanded the keys, and the manager then threatened me and called me a coward again.
This dealership is a disgusting stain on the Ford Motor Company's name.