Poor communication and unless you are spending a lot of money on flowers you will never hear back from them. I contacted this place to do flowers for my wedding. I only needed flowers for the wedding party and family since my venue provided all centerpieces and decor. I was told the minimum order they will fill is for $1000. I was then sent a survey to fill out for details on what I wanted and was promised a call back. In the survey it asked for details on budget. I entered $1100 since again I didn't need a lot.....do you think I ever heard back from "Everybody Loves Flowers?" NOPE! I sent 2 follow up emails and called but no response. My $1100 wasn't welcome here I guess. Pretty snobby......so I went elsewhere and spent $1200 where my money was welcomed. I wouldn't buy anything here since whoever runs this place doesn't value good customer service.