I hired Penguin to come and service my three air conditioners. Matthew was the person they sent. I got a call (after putting in request on the web) and after I got an email with the time he should be arriving. Matt also called me so I could let him into my building. I also got a message when Matt was soon arriving telling me who was arriving, his picture and a short profile. It was great to know and see who would be arriving. Matt did a great job of looking and servicing my three air conditioners which had never been serviced since it was installed. He went over everything about the a/c's and I agreed that they needed to be fixed up the way he described. The next morning he was over and did all the updates that were necessary for these a/c's. Matt was very personable and friendly and very knowledgeable. Thank you Penguin for having such great people in your business!!!