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  • I cannot begin to tell you how much of a joke the grooming department is. I had my wife drop off our Australian Shepherd border collie mix for a bath and a shave at 9 AM per our appointment and never received a call. When I called after what I thought had been a good amount of time per her usual grooming I was told that I was contacted several times. I then asked what number they had on file and Tiffany was very rude and told me the Number on file. Which might I add was my old phone number that I had updated at the point of booking my appointment. I then told her when I booked the appointment a couple days prior I had updated the phone number to what it currently should be. She then gave me attitude and kept telling me that they had tried reaching me several times. How is it my fault that you can't confirm a phone number or save it correctly? That sounds like a clerical error. Or even worse laziness. I will never be back to this Petsmart. I am going to write a letter to Petsmart corporate. I am very dissatisfied and I will urge all my fellow pet parents to never have their dogs groomed at Petsmart again.
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