I contacted Honest Air after my remodel of my house. I had never had my ducts cleaned and was not sure what to expect. The process was explained over the phone and I booked with them. It made so much sense I had them do my daughter's home as well. The technician was on time, professional, and very personable. Due to conflicting schedules I asked to reschedule my daughter's cleaning to another day and within 5 minutes the schedule was changed, no issue, no extra charge. That appointment his customer service was the same. I was impressed. The reviews here helped me so now my turn to help the next customer!