This bank has gone through quite a few managerial and staff changes within last 3 years since we have been banking here. It's had it's ups and downs but lately it has had some pretty good people going through here. Gordon Phong the last bank manager was great, really nice, and easy going. Recently they changed their branch manager to Tom Ing who is also very sharp, friendly and knowledgeable. We have several accounts with this bank and have always referred our business and friends over. They also have a decent loan program for home mortgages but the process time is the same for most banks. I would definitely recommend this branch, It's also very conveniently located near 168 supermarket for some shop and go.