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  • PLEASE READ. this is gonna be a long story, but i promise you it's worth the read before you even think about going to this place. my mom and I have been going to this location since the day it opened and we genuinely liked it. my mom always orders the "arugula mozz" sandwich and she's vegetarian so that's really the only option for sandwiches for her. the few times that she has ordered that sandwich, the mozzarella cheese is cold as ice, to the point where you can't even eat it, and this sandwich comes HOT. today, June 21, 2017, my mom and i went there at around 5:00 pm. again, my mom ordered this sandwich today, she hasn't gotten this sandwich the last two times we went there because she didn't want to bother taking it back. the lady that helped us the last time we were there told us that she would make it herself because she knows it always comes out cold, OH and don't mind the fact that she's the same lady that makes the food with the SAME gloves she uses to handle the register. so here's what the real issue is and i promise you after you read this you will think twice before giving this place your money. after we got our food, we sat down and immediately my mom felt her mozzarella cheese, and yet again it was ice cold. she approached the so called "manager" named KYLE CLEMENT and explained to him nicely that the sandwich was cold. here was his response word for word. "well ma'am you complain about this sandwich every time you come here so why don't you order something else." i kid you not and I'm not exaggerating this is the exact response he told my mom while i was sitting right there. my mom got very angry and responded by saying "i don't appreciate you talking to me like that and and this is the only vegetarian sandwich you carry so what else am i supposed to eat" he then felt like shit and asked if he could give her a refund for her meal and she said "that's not the issue here it's how you just responded to me and I will be contacting the owner." and just to put it out there, my father has been in the food and beverage industry for over 23 years so we know business and all i have to say is this restaurant has no idea how to run a business and that manager needs to be fired because he is in the wrong business. we will NEVER step foot in this place again, so disturbing and unprofessional!!!!
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