I have been going to Bonefish for a long time, and have gone in many different cities. They are always very good and the food & service is very consistent. I went to this location (been here lots of times) but this could be the last. I love Bonefish because it is a nice place to have a dinner date and service is always great. I also like that the manager will check on you to make sure all is well. Before I start this, it was a Tuesday night and we were 1 of 4 tables seated. Instead of a long drawn out story, I'll just make a list.
1- ordered unsweet tea
2- had to ask for sweetener 3 times(server asked what color of package did we prefer)
3-1 glass of tea is all we got the whole meal (asked for that 2 times)
4-saw server 2 times (only 3 tables now) he seemed to be standing around talking to the cute girl at the front
5-hostess had a room full of empty tables to seat a family of 6 with 4 very loud children (but decided to seat them right beside us)
6-server even made a rude remark to the family about them having that many children
7-asked to speak to a manger about these issues, but she seemed to make all excuses in the world as to why we haven't seen her or why we could not get anything to drink.
I guess #7 is the worst. If the food is bad, the service is bad, the atmosphere is bad, you expect the manager to handle the issue. I will continue to go to the Bonefish, but not this location.