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| - Yelp 100 Challenge 2016, #6 of 100
When dining at the Red Rock resort it is nice to have so many options that are family friendly. It was our first time dining at this establishment but have had plenty of positive experiences at many other Lucille's restaurants in SoCal. This was not as good when compared to the others.
I wanted to give a 1 star for the overall experience but went with a 2 star because, Roberto our server was very kind and checked on us a few times but the negative experience has more to do with the wait time. Initially I walked down from my room to scope it out because if you have been to a Lucille's on a Saturday evening you may experience a long wait to be seated. I walked to the reception desk and the place was about half full. The receptionist said they had plenty of seats available. What? I said to myself, that's great for us. Had the family come join me and we were seated immediately. That's when we notice something was wrong. They sat us next to a party of about 25 people in a small table next to the waiter's computer/serving station. Okay, family of 4, small table in an uncomfortable location with plenty of open booths around. Then I thought they saved those for bigger parties but no. They were sitting couples in the oversized booths. I should have spoken up but we were hungry and wanted food.
Ordered drinks right away, took a few minutes for them to arrive. I like ordering the tall Guinness, it's a good deal plus better on calories, slightly. Then the wait started. It took another good 10 minutes before the rolls showed up, I usually stay away from the rolls but my family likes them.
It was another 10 minutes before we placed our order. Simple, Lucille's grilled chicken salad for me, wife had the half chicken, kids both wanted the penne pasta from kids menu. I figured wouldn't take that long because majority of their meats are smoked and it should be prepared. Wrong! It took another 25 minutes before our food arrived. What upset me even more was they brought out 3 meals first and took another 5 minutes to bring my son his kids meal. Server said they had to make more pasta. All I am saying here is have some common sense or decency. Bring the kids their food first. My son is 7 but he was a little bothered by it. I understand this is a small life lesson that I could give him but this wasn't the venue for it. Roberto apologized and said they were busy because people were having holiday parties and they had 2 big groups at same time. Okay, that's not my problem but you are making it my problem because of the long wait time. Parties are usually planned out and the party more than likely gave an advanced notice to the restaurant and the management team either thought they could handle it, did not schedule proper staff, or staff members called in sick and left the burden on their peers.
My family finished their food and left. I remained seated to finish my second beer and to pay. The food was good. It was what one would expect at any Lucille's. The negative was the absurd wait time. There are plenty of restaurants in the resort and a few within walking distance in downtown Summerlin to choose from. Maybe lady luck will be on your side but this particular night I crapped out with the pick. Probably won't dine here again. Good luck and happy eating!
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