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  • We used the Panera app to purchase a rapid pick-up order. It was really user friendly and simple enough to navigate and pay. However, when we picked up the order, our items were smashed in the bag, the baguettes looked like they had been tossed in as an afterthought. They were just rolling around in there. A sandwich that had avocado wasn't wrapped well so the sandwich was falling apart and the avocado was turning brown pretty quickly. The pastries were in a box, but one of the cookies was in its own bag and it was thrown on top of a brownie. The bag the cookie was in was covered with icing from the brownie. Ugh. The order was correct at least, but it was a mess and food was everywhere. I really like the app, I just hope they work out the execution.
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