Uniburger's food is really delicious. I definitely won't take that away from them... however, if the service was somewhat close to decent, I'd give them a full 5 stars.
Every time I make the 5 minute trek to the Cote des Neiges location, I end up getting home 45 minutes later because there's always only 1 person at the register handling cash AND making the burgers (which by the way, concerns me in terms of hygiene). Anyway, everyone including the owner always seems miserable and bothered. Rude as can be. Last night was probably my last time at Uniburger. I rarely let crappy customer service divert me away from amazing food, but good grief! To see that 1 employee turn away 5 people due to being overwhelmed with orders (there were 2 other people in the restaurant) was nuts.