Hi Bill,
My intention wasn't to expect a response, but thank you anyway for your speedy reply to my "scathing" comments submitted over two weeks ago.
I'll keep this short. Your specific points have been noted. Please also note that you can have all the superficial decorations, food, and music on display, but you also need to back them up with human customer service. I think the reading public will agree that first impressions always count, and the views of a customer are as important, if not more as the service received.