So I took my Wife to Denny's for her free birthday grand slam. I even called ahead to make sure there were no fine print issues like we've had before with this location. Waitress on the phone even suggested separate checks so that I could use my 15% AARP discount. Glad I printed out the AARP page regarding the discount because in the past this location scammed us over restricted hours when in fact AARP clearly states: "Save 15% on your entire check all day, every day." . The AARP Arrived and the first thing that happens is our waitress starts giving us a hard time over the arrangement. She starts arguing about the 15% AARP printout that I showed her. She argued I could not use the AARP card with the "coupon". I kept telling her its not a coupon ... its the AARP printout page. She finally understood after a few minutes of arguing. Meals were fine. My 15% checkout went sort of smoothly. Then my Wife went up to settle her bill for the taxes still due on the free meal and then all hell broke loose. She was told that she was to have made a beverage purchase in order to qualify for the free meal so no free meal. I told them that I will give them the appropriate negative reviews on Yelp and Trip Adviser. "Go ahead" yelled the manager. She finally apologized to my Wife but both us got sick later over the stress of dealing with what I like to call "trailer trash customer service". This wrecked my Wife's birthday. Do you see anywhere in the Denny's advert about having to buy a beverage? "FREE ORIGINAL GRAND SLAM ON YOUR BIRTHDAY! That's right, drop by any Denny's Restaurant and we'll treat you to A FREE Grand Slam on your birthday! Valid ID must be presented. Not valid with any other coupon or promotional offer. Taxes and gratuity
extra. Not valid for alcohol. Available at participating restaurants. 2005, DFO, Inc."
And there are no restrictions that we get separate bills ... but this location made us feel like that really is not allowed. So in other words you go with a friend and go dutch and separate bills are not permitted. Welcome to Dennys Grand Slam Scam.
We will never go back to this location. But judging from the bad reviews at other locations Denny's has a serious upper management problem.