I had to take an unexpected trip to Verizon, not one I was looking forward to after my screen shattered yesterday. Nemanja was wonderful, patient and explored every option from whether a new plan made sense to bringing out numerous phone cases so I could see them out of the package and make the right choice. The folks at Verizon were very professional, courteous and Nemanja is very helpful and great addition to an already quality team (from those I have interacted with in the past) at this Verizon store. I didn't care for the Verizon store near my previous residence so it is very refreshing to not dread going to the phone store. It was very frustrating at the other location where I was subject to Verizon reps trying to convince me that I needed accessories or add-ons that I really didn't. Not as bad as buying a car, but certainly not pleasant at the old store. Not the experience here--they offer suggestions that are ACTUALLY helpful and useful and if you opt not to accept, they gracefully move on. Great store! Thanks, Nemanja!