I consider myself a regular at Fair Trade because I live in the attached apartment complex and I wish I could justify rating them more than 3 stars. Although I much prefer Fair Trade over Lola (just down the street), they need to just get it together here!!
They are understaffed every single time I go in. Sometimes I feel horrible for the employees because they are taking orders, making drinks, cooking, cleaning and who knows what else.
If i order anything besides regular coffee, it takes about 10 min to get my drink. If I order food (even just a plain toasted bagel with cream cheese) it takes no less than 15 min. I wish this was not the case because I would love to stop in here for a latte before work! This is a place I only go when i have a little extra time on the weekends.
They recently gave themselves an internal face lift which looks amazing! New couches, chairs, art. I also love how they always have fresh flowers around the shop. An employee told me that the owner gets the flowers and arranges them herself- awesome personal touch! The crowd in here is the best. Down to earth!! which is a breathe of fresh air when compared to other shops around (Lola, Songbird, Lux).
I will continue to frequent Fair Trade but please hire more employees so your current wonderful employees are not in over their heads and you can provide better customer service.