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| - I've dealt with BMW North Scottsdale for several years - and they are certainly a unique dealer.
Positives:
They have a beautiful showroom with lots of great cars. They seems to always have better stock than any other BMW dealer I've dealt with - across several states. Very clean, professional operation. I have had no issues with the service team.
Negatives:
They overcharge for their cars, and were terrible to work with while attempting to lease a new M3. If you want it NOW - and they have the one you want, perhaps the costs are worth it to you. If you are looking for a "fair" price, I can't recommend them. The exact quote from their sales department was "We do price our M3s at MSRP plus any extra after market options we added and some even a bit higher". He wasn't kidding - they refused to budge on their OVER MSRP price - even when EVERY other BMW dealer I talked to sells under MSRP. Please note, I'm not talking a special edition car - I'm talking a standard 2013 M3, a car basically unchanged since it's release in 2008 and widely discounted. Ultimately, I tried to deal with North Scottsdale since they are close to me and had a very nice one in stock. I missed another perfectly configured M3 at the other local dealer by a few days (it had sold). I was not even looking for a "great/incredible" deal, merely fair.
I was frustrated not only by their lack of willingness to offer a fair-market price -- but also by their unwillingness to give me the actual numbers they were using to calculate the lease prices they were quoting me. Even after DIRECTLY asking my sales rep John S. repeatedly for the money factor and selling price he did/would not tell me. I ultimately was never told anything beyond drive off cost and monthly fee. Unacceptable - especially at the nearly $80,000 price point.
Not divulging actual pricing information was ultimately the reason I decided I could not work with them further.
I decided to use the Internet and reached out to several other dealers within an easy day-trip drive and found several other perfectly configured M3s. I made a deal with the Burbank (Hollywood), CA BMW dealer - and had a no-fuss deal in no time flat. It took little to no effort and they offered to ship the car to my driveway or let me drive it home. That experience was what I had hoped to have at North Scottdale. I had come from the Internet, knew the car, the market and everything up-front. It could have been a 10 minute quick sale for them with quite a bit of profit for them.
In the end I decided to give North Scottsdale 3-stars because their facility and stock of cars really is incredible. The Internet staff I worked with were, however, terrible and inspired no confidence whatsoever. I sincerely hope the management reviews their communication policies and makes big changes.
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