| rev:text
| - I am greatly disappointed with the business practices at this company.
The business themselves take weeks to return your voice mail message; no one answers and their voicemail inbox is almost always full.
On several occasions, they called to cancel my pre-scheduled appointment. With laser treatments, I have to book them 6 to 8 weeks in advance, and given that my package is valid for 1 year of laser hair removal treatments, it means I am not able to fully utilize my package fully to receive the maximum number of treatments possible within the year. When an appointment is cancelled, it delays my treatment often for another few weeks since they claim they are fully booked (however everytime I have been at their clinic, I never see any one waiting in the room when I arrive or when I leave....).
Most recently, I booked an appointment weeks in advance and then receive a voicemail message from their staff a couple of days before my appointment date to inform me that their clinic will actually be closed that day and I need to reschedule my appointment. I do not understand why they would schedule me on a day when they are not operating - no reasons were given either.
It took me several phone call attempts over 3 days before I was able to reach a live person on the phone (her name was Sabrina), in which I expressed my concerns about how it is extremely frustrating that they continue to cancel appointments meaning I would not be able to fully utilize the number of treatments within the 1 year package. Sabrina did not address, acknowledge, or validate my concerns and just said she can actually book me in for an appointment the next day for 3:15pm. I was okay with that since they were able to book me in sooner and agreed to the appointment for the next day. I arrived about 10 minutes before my scheduled appointment time to find that their business was "closed" - the door was locked and the "closed" sign was up as well. Both their voice mail recording and the sign at the front of their business listed hours indicating that on Fridays they are open from 10:00am to 6:00pm. I have called them and left two voice mail messages so far, requesting a call back. I have not heard back from anyone...
On another note, their staff are not welcoming or friendly. I decided to just tolerate this since I was going in for the treatments, but the fact that they are not allowing me to even receive services by frequently cancelling my appointments, rescheduling me for a day when they are not even there makes no sense to me if they are looking to build a positive reputation and to provide excellent customer service. I also question their machines whether they are the Soprano XL manufacturer, cause they are so painful. I have had these treatments completed at other clinics, and they are completely pain-free.
I am upset and wanted to receive a refund. I have asked for that with the staff member I was on the phone with, but she said I need to speak with the manager who is not in at the moment. I have not heard back from them and I have tried to call them numerous times but their inbox once again is full for the past week. I was able to finally leave a voice mail message requesting a call back from their manager or their manager's number so I can reach him/her, but have not heard back - not surprised at all. I highly doubt I will hear from them.
I feel the business has great potential, but has issues with their practices and should take the time and efforts in working on improving those if they hope to be successful in what they do.
Go to Pureskin Laser Clinic if you want:
- Poor customer service
- Difficulty in connecting with a live person on the phone for appointment scheduling or service
- Difficulty in leaving a voice mail message since inbox is always full
- No call backs
- Frequent requests that you reschedule your appointments
- Painful laser hair removal treatments (I cannot speak to their other services)
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)