I took my pup to this place based on all the good reviews from this page and I was not so impressed. When arriving for the appointment, we weren't exactly greeted happily - it was very noisy already (not the doggies but the blow dryers!) and the person taking down our information as well as how we wanted our dog to be groomed was barely listening and definitely wanted to be somewhere else. And while I definitely understand that feeling...it's just hard to be confident when you leave your dog there that you're going to be happy when you see the end result! Unfortunately, my feelings were legitimate and our puppy was almost bald! He barely had any hair left at all (what I was afraid of)!!! Overall, I've definitely experienced happier people and have left with a happier dog!